Frequently Asked Questions
Everything you need to know about your Murad skincare journey.
How do I determine which Murad products are right for my skin type?
We recommend using our online Skin Quiz or consulting our regimen guides which categorize products by skin concern, such as Acne, Anti-Aging, or Hydration.
What is your return policy if a product doesn't work for me?
We offer a 60-day money-back guarantee. If you are not completely satisfied, you can return the container (even if empty) for a full refund of the purchase price, minus shipping.
Are Murad products tested on animals?
No, Murad is a PETA-certified cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to test on our behalf.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your skincare essentials sooner.
Are your products safe to use during pregnancy?
While our products are formulated to be safe and effective, we recommend consulting with your physician before starting any new skincare routine during pregnancy or nursing.
Does Murad offer a subscription service for recurring orders?
Yes, our Auto-Delivery program allows you to receive your favorite products on a schedule that works for you, while saving 10% and receiving free shipping on every subscription order.