Returns & Exchanges
At Murad, we stand behind the efficacy of our clinically proven formulas and offer a 60-day money-back guarantee if you are not completely satisfied with your purchase. Whether your product is new or used, we want to ensure you find the perfect regimen for your unique skin needs.
Initiate Your Return
Visit our online Returns Portal with your order number and shipping zip code to select the items you wish to send back.
Print Your Label
Generate and print your prepaid USPS return shipping label provided through the portal to ensure a tracked and secure delivery.
Pack Your Items
Securely package your products in the original box or a similar sturdy container, including any promotional items if required for a full refund.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original form of payment within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing